Technical Assistance for Civil Society Facility Sivil Düşün II

Technical Assistance for Civil Society Facility (Sivil Düşün II)-Turkey

Period of implementation: 01/03/2016 – 01/03/2018

Country –  Turkey

Beneficiary – Delegation of the European Union in Turkey

Name of client: European Commission


The overall objective of the project was to improve the environment for active citizenship and to strengthen the capacity of organised active citizens.


The purposes of this contract were:

  • Purpose 1. to support civil society networking and advocacy in Turkey
  • Purpose 2: to support the EUD to Turkey in raising awareness of CSOs about the EU support to Civil Society through the Civil Society Facility (Sivil Düşün II) and ensure the visibility of its different components.


The Expected Outputs of the Project in line with purposes were:

  • To increase support for networking of CSOs, as well as for interaction and mutual understanding between CSOs and public institutions.
  • To increase CSOs capacities to advocate and obtain legislation leading to broader, more transparent, more equitable private and public financial support to CSOs as well as to monitor the effective application of relevant legislation.
  • To increase organisational and funding raising capacities of CSOs.
  • To increase awareness and visibility of organised citizens and CSOs activities to promote the development of civil society.
  • To increase exchanges between civil society activities in Turkey and between Turkey, the EU, IPA and ENPI countries, inter alia, the facilitation of an intercultural dialogue between CSOs.
  • To develop adequate visibility in media and society of the EU support to civil society through the CSF-national window and its different components.


Activity 1: Advocacy and networking capacity building

Activity 2: Visibility and awareness-raising

Activity 3: Support the EUD in the implementation of the project management mechanisms.

Country: Turkey


Donors - IPA

Sectors: Communication; EU policy; Civil society

Type of Activities: Training and capacity building; Studies and strategy elaboration; Projects/grant preparation and implementation; IT services.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.