Period of implementation: 01/2019 – 01/2025

Country –  Serbia

Beneficiary – Delegation of the European Union in Serbia

The overall objective is to provide technical assistance to the Delegation of the European Union in Serbia in its information, communication and media activities aimed at increasing public awareness and understanding of the EU, its values, functioning, institution policies, programmes and assistance to Serbia and their impact on Serbian citizens and businesses, as well as of Serbia’s accession process. Under the guidance and supervision of the EU Delegation, this contract will be the focal point for communication and information on the EU to the Serbian public.

Purposes of this contract:
• to assist, support and advise EUD in defining and successfully implementing its information and communication strategy;
• to increase visibility and public knowledge of the EU, its values, functioning, institution policies, programmes and assistance to Serbia and their impact on Serbian citizens and businesses
• to raise public knowledge and understanding of the Serbia’s accession process and EUD activities;
• to steer communication efforts of all EU integration stakeholders in Serbia to improve coordination and increase impacts;
• efficiently manage the EUIC and EUIPs, provide easy access to EU information for Serbian citizens;
• communicate benefits and obligations of EU membership to target groups through well-tailored communication tools;
• engage, support, empower EU related programmes, events and networks in Serbia and relevant Serbian and regional stakeholders (municipalities and local self-governments, think thanks, CSO’s etc) to improve knowledge about the EU and EU visibility in Serbia and foster public debate;
• organise and support activities, events, training, visits for target groups to help improve understanding and support for the accession/negotiation process, EU policies and the functioning of EU institutions;
• to support the Public Diplomacy of the EUD Serbia.


  • Design and implementation of communication strategy;
  • Enhance and steer communication on the EU, its assistance programmes in Serbia and the accession process;
  • Organisation of campaigns, events and competitions, visits and trainings
  • Public diplomacy;
  • Operation and Management of the EU Info Centre (EUIC) in Belgrade and EU Info Points (EUIP) in Nis and Novi Sad;
  • Research, analysis and media review;
  • Media –Media monitoring and reporting on the media coverage of EU activities in Serbia.
  • Technical Assistance and support activities.
  • Information products;
  • Online Communication –Technical management and maintenance of web and social media accounts including content creation, editing, hosting, developing, daily update and promotion of all online profiles. Updating and maintaining the database of EU funded projects and the Map of EU Funded Projects.

Country: Serbia


Donors - European Commission

Sectors: Communication; Environment & energy; Education; EU policy.

Type of Activities: Training and capacity building; IT services.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.