Waste Sector within the MoE

Support in establishing a CTT to manage the Waste Sector within the MoE

Period of implementation: 08.2021- 03.2022


Beneficiary – EIB / Ministry of Environment, Water and Forest


The Ministry of Environment, Waters and Forests is preparing a project that will be funded by LIOP programme whose overall objective is to implement the governance measures included in the National Waste Management Plan (NWMP) approved at the end of 2017. To achieve this general objective, the project includes two specific objectives, namely the creation of a team with high competencies dedicated to the municipal waste sector for the implementation of the governance measures within the NWMP and the effective implementation of the governance measures. The overall objective of this Assignment is to assist the EIB Project Advisory Support Team (PAS Team) in their support to MoEWF for implementing the first objective of the LIOP project, by creating a technical team (TT) with high competence in the field of waste management for increasing the institutional capacity of the MoEWF.


Activity 1 – Report for establishing the working framework for the Technical Team (TT)

Activity 2

1) Report for establishing the organizational chart and the main responsibilities

2) Regulation of internal order

3) Job descriptions for all categories of staff

4) Working procedures for the TT

5) Default templates for the main categories of working documents: e.g. reports, minutes of meeting, time sheets, records and forms etc.

Activity 3

1) Market research

2) Procedure for the performance evaluation of the TT’s staff and the template documents

Activity 4

1) Training Needs Assessment Report and Training Plan

2) Report regarding the setting-up procedures implementation and Report on training

Country: Romania


Donors- EIB FWA Lot 2

Sectors: Environment & Energy

Type of Activities: Project and Contract Management; Training and Capacity Development; Communication and Events


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.