Period of implementation: November 2016-May 2018

Country – MALI

Beneficiary – Ministry of Justice


The overall objective of the Programme d’Appui à la Justice au Mali (PAJM) is to contribute to the construction and reinforcement of an independent, impartial and fair justice system for all Malian citizens.

Its specific objective is to strengthen the judicial institution, initiating good practices that will contribute to the strengthening of the credibility of justice, performance, capacity and accessibility of public justice services.

The results are:

Result 1: The public service of justice is improved and an efficient and operational structural framework of justice is put in place: improvement of the management, organization and computerization of the registries is ensured and the continued production of statistics is guaranteed.

Result 2: The judicial system has a framework of affirmed and shared values, these values being the independence, accountability and credibility of justice. The control and supervision bodies are strengthened as well as the fight against impunity.

Result 3: Accessibility of public justice services is improved through the guarantee of information and defense, and the strengthening of justice structures. The rights and living conditions of prisoners are improved


  • Diagnostic studies
  • Support for project management in line with the justice/prison sector policy, including revision of texts governing the status of the judiciary, implementation of a computerized application for the management of human resources, redesign of the RDJ-SJ computer application to fight corruption and improve transparency in the processing of files, training of the public staff of the Ministry of Justice, capacity building of the staff of the Inspectorate of Judicial Services, and improving judicial procedures in criminal, civil, commercial, administrative and social matters through training for administrative staff and strengthening internal and external control mechanisms.
  • Support for the reform process to improve access to the courts
  • Strengthening the prison administration in the exercise of its missions to secure prisons and humanize detention, including the definition of a new penitentiary policy, training and computerized management of the prison administration’s registries

Country: Mali


Donors - EU (Europe Aid)

Sectors: Justice; Human rights.

Type of Activities: Training and capacity development; IT services; Legal services; Studies and strategy elaboration.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.