Technical Assistance for the Civil Society Dialogue between EU and Turkey-IV

Technical Assistance for the Civil Society Dialogue between EU and Turkey-IV

Period of implementation: 29/12/2015 – 29/12/2017

Country –  Turkey

Beneficiary – CFCU


The service contract’s overall objective was to ensure the high level of understanding between all sectors of civil society in Turkey and in the EU member states, including the implications of Turkey’s full membership to the EU. The purpose of this project is to provide technical assistance to the MEU for the implementation of the “Grant Schemes to Strengthen the Civil Society Dialogue in the Fields of EU Acquis” in an effective and timely manner particularly with a focus on progress, enhancing and promoting project outputs and the project management and to improve the project management capacities of the Grant Beneficiaries.


The project was specifically aimed at assisting the MEU in the implementation of the 9 grant schemes (“Environment”, “Energy”, “Consumer and Health Protection”, “Justice, Freedom and Security”, “Right of Establishment and Freedom to Provide Services”, “Regional Policy and Coordination of Structural Instruments”, “Enterprise and Industrial Policy”, “Agriculture and Fisheries” and “Education”).


  • Capacity development for Grant Beneficiaries in Project Management and Implementation, Reporting and Respecting EU Procurement and Visibility Rules
  • Developing and Strengthening the Expertise and Know-How within the MEU on Grant Implementation, Monitoring and Reporting
  • Increasing the Awareness and Publicity of the Project and Civil Society Dialogue within Turkey and EU

Country: Turkey


Donors - IPA I

Sectors: Communication; Environment & energy; Education; Economic development; EU policy; Civil society.

Type of Activities: Training and capacity building; Projects/grant preparation and implementation; Monitoring and evaluation; Surveys.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.