Period of implementation: 11/2021- 11/2023

Country –  Turkey

Beneficiary – Delegation of the European Union in Turkey


The overall objectives of “Support to the EU Communication Programme in Turkey” project are:

  • to communicate the EU’s policy objectives in Turkey in order to promote and defend the values and interests of the EU, and contribute to better knowledge of the EU amongst the Turkish population;
  • oversee accession negotiations with Turkey.
  • engage on foreign policy issues.
  • engage the country on – and promote the visibility of – EU financial assistance via the various instruments.
  • contribute to effective implementation of the Customs Union and facilitate strengthening of economic-trade relations,
  • promote and support Turkish efforts to implement reforms, including reinforcing the Rule of Law and respecting human rights
  • encourage further efforts on issues like visa policy, anticorruption, climate change etc.


A.1. Analysis of the communication environment and different target groups

A.2. Development of a detailed action plan and timeline

A.3. Identification of indicators; testing, assessment and evaluation of activities and formulating/ applying recommendations for future activities

A.4. Identification of relevant research and information and adjustment/modification of communication activities

A.5. Preparation of detailed proposals of improvements and new activities

A.6. Conducting research to determine the impact of the EU Delegation’s communication activities in Turkey.

A.7. Conducting two representative opinion polls annually to assess attitudes and knowledge on EU and other relevant issues based on which future communication strategy would be developed.

Pillar B. Implementation of Communication Activities (Pillar B / B.1 – B.10) i.e. public outreaching events and awareness campaigns relevant to various informational sessions – trainings, events, and information days ensuring that the events are supported at the national and local level by relevant parties.

Country: Turkey


Donors - European Commission

Sectors: Communication; Other sectors: Economic development, Human rights; EU policy; Women& youth.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.