Strengthen the Supply and Development of Access to Health Care

Technical Assistance Mission for the Program to Strengthen the Supply and Development of Access to Health Care (PRO-DS)

Period of implementation: March 2018-March 2022

Country – Democratic Republic of Congo

Beneficiary – Ministry of Public Health (MSP)


The general objective of the Project, of which this service contract is a part, is to contribute, within the framework of the National Health Development Plan (PNDS) and in the overall context of the fight against poverty, to the improvement of the health of the population of the Democratic Republic of Congo.

The specific objectives of this contract are:

  • Sustaining access to quality health care, especially for vulnerable populations including women and children (MDGs 4 and 5);
  • Improving the institutional capacity of the Ministry of Public Health (MSP) at the central and provincial levels (DPS).

The results to be achieved are as follows:

  • Access to quality health care for women and men of all ages is improved in the beneficiary health zones;
  • A supply system for essential and generic medicines (MEGs) and consumables (national essential medicines supply system – SNAME) is strengthened at all levels, particularly in the target provinces and health zones;
  • Decentralization in the health sector is supported. The operational capacities of the DPSs and the Provincial Health Inspectorates (IPSs) at the provincial level are strengthened in their functions;
  • Institutional reform is supported and the central level is strengthened in its regulatory and normative role as well as in its support role for the provinces.


The overall objective of the program of which this service contract is a part is to strengthen the rule of law and democratic governance in Cameroon through the promotion and consolidation of citizenship defined as the full recognition of people as citizens with full civil and political rights.

The specific objective of this service contract is to ensure the coordination of PROCIVIS and to provide the necessary expertise to its various actors with the aim of strengthening the access of the Cameroonian population to improved civil status services on the one hand, and strengthening the role of civil society organizations in democratic governance and public affairs management on the other.


The program is structured around 2 components integrating several outcomes:

  • Civil Status component: (i) The demand for civil status services is greater and more demanding; (ii) The supply of civil status services and the use of related data are in line with international and regional standards and guidelines; (iii) The coordination of interventions and actors in the civil status sector;
  • Civil Society Component: (i) The capacity for action of Cameroonian society organizations as well as the relationship between civil society and state structures are sustainably strengthened, particularly in the areas targeted by the European Union/Cameroon Cooperation; (ii) The legal framework governing public freedoms and the activities of CSOs is uniformly applied; reforms aimed at updating it are undertaken.


  • Support to the coordination and management of the Technical Assistance Program
  • Support for strengthening the digitization of health data systems in the DRC and the monitoring and evaluation of the PRODS
  • Health system capacity building and public policy support
  • Support for public administration reform and decentralization in the health sector
  • Support for reflection on efficient, equitable and sustainable decentralized sectoral financing
  • Differentiated improvement of DPS functionality
  • Monitoring/capitalization support
  • Analysis of problems affecting the comprehensiveness and continuity of care within the DPS, ECZ, HGR and CS and development of a process of improvement and assurance of the quality of care and their monitoring

    Institutional support and capacity building

    • Establishment of a Civil Society Facility for the accompaniment and capacity building of CSO partners of the EU in Cameroon;
    • Capacity building and support for change in public structures and local government departments in charge of the civil registry system;
    • Organization of interregional workshops;
    • Support to the Ministry of Territorial Administration and Decentralization in its mission to monitor CSOs in order to support efforts by central and local authorities to strengthen interactions and communications with CSOs;
    • Support to the National Commission on Human Rights and Freedoms (NCHRF) in its mission to promote and protect human rights and freedoms;
    • Implementation of a civil registration campaign;
    • Support for the establishment of regional civil status platforms that will bring together state actors in the pilot departments (MINATD, MINJUSTICE, MINSANTE, Ministry of Social Affairs, etc.) and CSOs to define mechanisms for interaction and that will provide a regular status report;
    • Support to the management of the program, including the implementation of a monitoring and evaluation system.


Country: Democratic Republic of Congo


Donors - European Commission

Sectors: Health; Disadvantaged groups

Type of Activities: Training and capacity development; IT services; Projects/grant preparation and implementation; Monitoring and evaluation; Studies and strategy elaboration.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.