Smart Growth, Social Infrastructure and Horizon 2020 – developing a Guideline

EIBAS FA – Lot 4: Smart Growth, Social Infrastructure and Horizon 2020
Developing a Guideline for utilities management in infrastructure investments

Period of implementation: 02.2017 – 09.2017

Country – Romania

Beneficiary – EIB


The project aims at removing inconsistencies to facilitate projects preparation and contracts implementation, according to the National Strategy for public procurement.


    Component 1
    – Analysis of the current situation (data collection and analysis)
    – Analysis of relevant and available information on utilities users/operators
    Component 2
    – Elaboration of the guideline for Contracting Authorities, on specifications related to utilities management and authorizations;
    o Activity 2.1 –Review of legislation and important/major contracts/concession on the establishment and management of utilities
    o Activity 2.2 –Elaboration of guidelines on various types of investments (transportation, water, urban, construction projects etc)
    Component 3
    – Provision of support to NAPP: Advisory note, studies, proposals to improve business processes, technical opinions and comparative analysis performance reports.

      Country: Romania


      Donors - EIB

      Sectors: Transport; Environment & Energy

      Type of Activities: Project and Contract Management; Training and Capacity Development; Communication and Events; Procurement; Legal support; Monitoring and evaluation;


      Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
      team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

      With us you will find more than a job:
      IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


       Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
       Keep records and manage all requests in the ticketing system
       Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
       Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
       Assist with user on- and off-boarding process (PC delivery and software installations)
       Manage access rights
       Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
       Ensure all documentation is updated and maintained
       Assist with IT purchases (manage orders, delivery dates, complaints)
       Provide on-site IT support, if required; travelling to different locations in Germany and abroad


       Relevant degree in IT or completed vocational training in the IT sector
       Experience in an IT customer support role
       Excellent understanding of Windows platforms, operation systems and servers
       Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
       Analytic thinking, ability to diagnose and troubleshoot problems
       A high level of personal commitment to task completion, with the ability to prioritize
       Great service orientation
       Good attention to details
       A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
       Very good German and English language skills and intercultural competence

      WHY US?

       High emphasis on Corporate Social Responsibility
       An international working environment in an exciting, not ordinary sector
       Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
       Short communication and decision making processes and a living “open doors” culture across all company levels
       The possibility to actively contribute to the future success of your department and develop yourself
       A reliable permanent position
       A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.