SETTING UP AND RUNNING AN ANALYSIS, MONITORING AND LEARNING PLATFORM IN THE SAHEL

SETTING UP AND RUNNING AN ANALYSIS, MONITORING AND LEARNING PLATFORM IN THE SAHEL

Period of implementation: September 2019 – September 2023

Country – NIGER, CHAD, MALI, BURKINA FASO, MAURITANIA, SENEGAL

Beneficiary – Agence Française de Développement (AFD)

Objective:

The overall objective of this project is to establish an operational platform for the production and dissemination of knowledge to inform strategic and operational decisions of development actors and the piloting of their interventions in fragile or crisis areas in the Sahel. The platform focuses on priority intervention areas: (i) governance and inclusive local development; (ii) socio-economic aspects and political integration of marginalized groups; (iii) population security and promotion of human rights; (iv) mediation and conflict management.

Activities:

Support for the implementation of the project, its management and coordination

  • Launch and follow-up of multi-country and multi-stakeholder missions/studies in i) conflict prevention and management, ii) population security and promotion of human rights iii) inclusive development and integration of marginalized groups at the regional level, in all Sahelian countries. Support to the design of development programs in crisis prevention and response, integrating conflict sensitivity and the results of capitalization of operational experience; Design of case studies, cross-case analysis. Technical, administrative and financial management of the project.

Interaction with the research community:

Mobilization of researchers, NGOs, and university laboratories in the framework of studies conducted on: Education in emergency situations in Sahelian countries, Ambulatory Public Services, etc.

Country: NIGER, CHAD, MALI, BURKINA FASO, MAURITANIA, SENEGAL

\

Donors - Agence Française de Développement (AFD)

Sectors: Health; Disadvantaged groups; Education; Human rights; Crisis& conflict; Local and regional development.

Type of Activities: Projects/grant preparation and implementation; Studies and strategy elaboration.

TOGETHER FOR A BETTER TOMORROW

Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time

YOUR MISSION

 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad

YOUR PROFILE

 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence

WHY US?

 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.

READY TO WORK WITH US?