Reforms for Introducing Activation Elements into the Ajutor Social Program

Technical Assistance to support Reforms for Introducing Activation Elements into the Ajutor Social ProgramSMIS code 38496

Period of implementation: 09.2014 – 01.2015

Country –  Romania

Beneficiary – The Ministry for Labor, Family, Social Protection and Elderly


General objective: The objective of the project is to assist the government of Moldova in developing tailored activation policies that account for countries’ current activation stance, institutional capacities, and the distributional and labour-market challenges, including by:
(a) profiling the groups of individuals or families with weak labour-market attachment and, among them, Ajutor Social beneficiaries. The objective would be to identify and understand barriers to employment that these groups face;
(b) reviewing existing institutional capacities and support services, as well as links between them;
(c) reviewing and recommending improvements to the existing activation measure as well as additional policies to support activation agenda.

1. Assess the scope for activation policies by:
• profiling exercise which would summarize a number and characteristics, barriers to economic activities/work, social support needs of potential clients of activation policies.
• diagnostics of the extent and driving factors of benefit dependency, the incentive effects of Ajutor Social transfers and financial work incentives resulting from the design of tax-benefit system;
• exploring labour force profile of the population and examining labour market characteristics which define employment opportunities
2. Review and analyze the existing service delivery systems/structures including public employment service, other social services in terms of their ability to activate beneficiaries and other vulnerable groups.
3. Review and recommend improvements to the existing activation policies/measures and suggest other policy responses:
• based on a detailed profiling exercise, conduct a policy inventory to link existing policies/services/programs to the different groups, identify strengths and weaknesses, as well as outright policy “gaps”.
• design a set of possible policy responses (both incentives and interventions) for selected target groups identified in course of profiling exercise tailored to address barriers to work and/or improve access to other re-integration services and opportunities.
• develop initial recommendations for operationalizing the policies
• carry out an initial assessment of feasibility of the proposed interventions
• design pilot interventions and implementation arrangements on a small scale to foster activation elements in the Ajutor Social (Social Aid) program.

Country: Republic of Moldova


Donors - World Bank

Sectors: Disadvantaged groups; Labor market; Managing EU funds.

Type of Activities: Project and Contract Management; Surveys.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.