Modernizing the human resources management for the public service

Modernizing the human resources management for the public service in Romania

Period of implementation: 11.2007 – 11.2008

Country –  Romania

Beneficiary – National Association of Civil Servants


The general objective of the project was the one of implementation of the public administration reform in the fields of public service reform, decentralization and deconcentration of the public service and of the process of politics formulation.

The specific objective of the service contract has been defined on 2 levels:

  • At the level of the Public Administration: increasing of the coordination between the NACS and the HR departments from the local and central public administration, in order to efficiently implement the mentioned civil servants’ legislation and in order to ensure an adequate know-how transfer to the local level;

At the level of NACS: redefinition of the NACS capacities in order to administrate the HR within the service of civil servants in Romania in the light of the responsibilities deriving from the republished Law 188/1999.


Component 1: Development of the systems and procedures for the evaluation, monitoring and control of the NACS positions, including, amongst others, TNA, training and capacity building in the field of design, implementation and evaluation of the HR and for issuing of the regulations and for the monitoring and control of the application of the relevant legislation regarding the Romanian civil service and the legislation and the European standards, development of the NACS capacity in order to elaborate and evaluate opinion surveys and to realize evaluation analysis regarding the impact and feasibility studies on different issues concerning the civil service, and introduction of quality management instruments for the public service in Romania.

Component 2: Development and implementation of the public politics for the Human Resources management within the Romanian Public Administration, as well as for the design and monitoring of a coordination system of the HRM field, including elaboration of a medium and long term plan for the consolidation of the Human Resources representatives, design of a webpage for the human resources network and its connection to the NACS database, elaboration, production, publication and dissemination of a good practices manual, training sessions, elaboration of an Orientative Document – Development of projects for obtaining the Structural Funds, elaboration of a Proposal for a project of Structural Funds in the IT field, reviewing of the Public Functions Occupation Plan, and elaboration of some computerized mechanisms for the calculation of the financial effort at national level regarding the payment of the public servants salaries.

Component 3: Development and implementation of the mechanisms and procedures for the insurance of the transparency and responsibility of the public function in Romania, including impact study, action plan, elaboration of contacts database, extension of the counselors’ network, training sessions.

Country: Romania


Donors - European Commission

Sectors: Evaluation; Managing EU funds.

Type of Activities: Project and Contract Management; Training and capacity development; IT services (software development); Surveys; Elaboration of guidelines, studies, strategies; Monitoring and evaluation.


Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad


 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence


 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.