Market research among end-users of electronic communications services
Framework Agreement within which the subsequent contracts will be signed for market research among end-users of electronic communications services – individuals and companies
Country – Romania
Beneficiary –The National Authority for Management and Regulation in Communications (ANCOM)
Objective:
The procurement process has led to the conclusion of a framework contract with The National Authority for Management and Regulation in Communications for market research among end-users of electronic communications services – individuals and companies in Romania, in order to inform provide regular and ad-hoc information on the level of access to a range of (1) electronic communications services (as telephone, mobile telephone, fixed / mobile internet, broadcasting retransmission, data at fixed / mobile service packages) and (2) postal services.
The market research will also provide information on the degree of usage and users behavior for these services, the information and satisfaction level of users of these services
Activities:
According to the main purpose of the market studies, to the specific objectives, on the category of persons to be interviewed, and respectively on the category of services which will be surveyed, the main categories of market research subject of the framework contract are the following:
- Regular studies on key indicators for electronic communications in the case of end-users – individuals
- Regular studies on key indicators for electronic communications in the case of end-users – companies
- Studies on the usage behavior of different types of electronic communications services in the case of end-users – individuals
- Studies on the usage behavior of different types of electronic communications services in the case of end-users – companies
- Studies on the degree of access and usage behavior of different categories of postal services in the case of end-users – individuals
- Studies on the degree of access and usage behavior of different categories of postal services in the case of end-users – companies
- Studies on satisfaction with communications services (electronic and, respectively, postal services), awareness of tenders, awareness of rights and / or obligations of users, in the case of end-users – individuals
Studies on satisfaction with communications services (electronic and, respectively, postal services), awareness of tenders, awareness of rights and / or obligations of users, in the case of end-users – companies
