Cooperation with Civil Society in the field of Migration and International Protection

Technical Assistance for Cooperation with Civil Society in the field of Migration and International Protection

Period of implementation: 08/03/2019 – 07/09/2021

Country –  Turkey

Beneficiary – CFCU


The overall objective of the project is to improve the administrative infrastructure in the field of migration management, including international protection, in line with the Law on Foreigners and International Protection and the requirements of the EU-Turkey Readmission Agreement.

 The specific objective of the project is to improve the capacity of CSOs working in the field of migration and international protection and their cooperation with EU counterparts and public institutions including the decision-making process.

The project is expected to achieve the following results:

Result I: The technical knowledge and capacity of CSOs to contribute to policy and decision making in the field of migration and to take part in implementation of the decisions and policies in this field is enhanced.

Result II: Efficient network building of CSOs is strengthened and the environment for dialogue between civil society and public authorities on migration matters is improved.


    Activity 1: Identify and map CSOs active in research and advocacy in the field of migration and international protection 

    Activity 2: Design of training modules for CSOs working in the field of migration

    Activity 3: Delivery of training for CSOs working in the field of migration

    Activity 4: Organisation of two best practices conferences with EU-based stakeholders active in the field of public authority- CSO dialogue

    Activity 5: Prepare a report for the identification of areas where CSOs may take role as implementing partner

    Activity 6: Develop model Protocols and SOPs (Standard Operation Procedures)

    Activity 7: Support CSOs to ensure sustainability and independence

    Activity 8: Organise two workshops to assist in establishing with CSOs in Turkey with the CSOs in origin, target and transit countries in order to improve the network, experience and information sharing

    Activity 9: Identify already existing CSO migration networks with municipalities, local authorities, regional & national public authorities working on migration and support a nation-wide CSO migration network & Organise Study Visits

    Country: Turkey


    Donors - European Commission

    Sectors: Communication; Migration; Civil society.

    Type of Activities: Training and capacity building


    Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
    team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

    With us you will find more than a job:
    IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time


     Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
     Keep records and manage all requests in the ticketing system
     Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
     Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
     Assist with user on- and off-boarding process (PC delivery and software installations)
     Manage access rights
     Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
     Ensure all documentation is updated and maintained
     Assist with IT purchases (manage orders, delivery dates, complaints)
     Provide on-site IT support, if required; travelling to different locations in Germany and abroad


     Relevant degree in IT or completed vocational training in the IT sector
     Experience in an IT customer support role
     Excellent understanding of Windows platforms, operation systems and servers
     Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
     Analytic thinking, ability to diagnose and troubleshoot problems
     A high level of personal commitment to task completion, with the ability to prioritize
     Great service orientation
     Good attention to details
     A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
     Very good German and English language skills and intercultural competence

    WHY US?

     High emphasis on Corporate Social Responsibility
     An international working environment in an exciting, not ordinary sector
     Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
     Short communication and decision making processes and a living “open doors” culture across all company levels
     The possibility to actively contribute to the future success of your department and develop yourself
     A reliable permanent position
     A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.