Assistance for National Institute of Administration and Regional Permanent Training Centers

Further Assistance for National Institute of Administration and Regional Permanent Training Centers for Local Public Administration for the Purpose of Developing a Professional Body of Civil Servants and the Necessary Competencies in order to Support the Public Administration of Romania as EU Member State

Period of implementation: 11.2008 – 11.2009

Country –  Romania

Beneficiary – Ministry of Economy and Finance

Objective:

The general objective of the project was to support the implementation of the reform of the public administration in Romania for an efficient and competent administration according to the European standards.
The specific objective of the contract was to support the National Institute of Administration and the Regional Training Centers (Bucharest, Călăraşi, Constanţa, Cluj, Craiova, Iaşi, Timişoara, Sibiu) in providing the public sector with training programs according to the European standards so as to cope with the requirements of the EU accession and to contribute to strengthening the institute and the training market of the civil servants.

Activities:

COMPONENT 1: DEVELOPMENT OF A BODY OF PROFESSIONAL CIVIL SERVANTS AND THE NECESSARY COMPETENCIES TO SUPPORT THE PUBLIC ADMINISTRATION IN ROMANIA AS EU MEMBER STATE
ACTIVITY 1 – SUPPORT FOR NIA IN PROVIDING SPECIALIZED TRAINING PROGRAMMES, including TNA, drafting curriculum, training of trainers, training manuals
ACTIVITY 2: ADJUSTMENT OF THE SHORT-TERM COURSES TO THE REQUIREMENTS OF THE EU ACCESSION, including preparation of training programmes, e-learning, ToT in CBA and preparation of (pre)feasibility studies

COMPONENT 2 FURTHER ASSISTANCE FOR NIA AND RPTCLPA IN ORDER TO MEET THE CHALENGES GENERATED BY THE ACCESSION PROCESS
ACTIVITY 1 – FURTHER ASSISTANCE FOR NIA IN ORDER TO MEET THE REQUIREMENTS OF THE NEW EUROPEAN STATUS, including
drafting some instruments of monitoring the public servant training strategy; implementing a training program for the civil servants; drafting the NIA Organizational development strategy; assistance for promoting NIA image ; designing NIA promotion materials; designing a portfolio of projects;
ACTIVITY 2 SUPPORTING THE COORDINATION MECHANISM BETWEEN NIA AND THE REGIONAL CENTER FOR THE CONTINUOUS TRAINING OF THE LOCAL PUBLIC ADMINISTRATION (CRFCAPL)
ACTIVITY 3 ASSISTANCE IN STRENGTHENING THE TRAINING SUPPLIERS NETWORK
ACTIVITY 4 FURTHER ASSISTANCE EXTENDED TO CRFCAPLs IN IMPLEMENTING THE TRAINING STRATEGY

Country: Romania

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EU - PHARE

Sectors: Local and Regional Development; Managing EU funds.

Type of Activities: Project and Contract Management; Training and capacity development; Communication and Events.

TOGETHER FOR A BETTER TOMORROW

Implementing diverse projects in transition and developing countries and thus contributing to a „better tomorrow“ is our business. We, GOPA Consulting Group, are one of the leading consulting companies in the field of International Cooperation. For more than 50 years we are successfully implementing projects on behalf of national and international institutions, as for example the GIZ, KfW and EU. Topics are manifold and range, among others, from the improvement of education for the young, over measures of climate change adaptation to projects in health and infrastructure. GOPA Group Service GmbH is the internal service provider of GOPA Consulting Group. Our IT Services
team ensures the availability, reliability, security and performance of the whole IT infrastructure for more than 1,800 users worldwide.

With us you will find more than a job:
IT Support Specialist (m/f/d) in the international development cooperation Bad Homburg (near Frankfurt am Main) / Full-time

YOUR MISSION

 Be the first point of contact for any IT related queries and issues (by telephone, remote and onsite)
 Keep records and manage all requests in the ticketing system
 Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
 Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
 Assist with user on- and off-boarding process (PC delivery and software installations)
 Manage access rights
 Support the IT workstations (hardware and software, MS Windows 10, Office 2016 and O365, SfB)
 Ensure all documentation is updated and maintained
 Assist with IT purchases (manage orders, delivery dates, complaints)
 Provide on-site IT support, if required; travelling to different locations in Germany and abroad

YOUR PROFILE

 Relevant degree in IT or completed vocational training in the IT sector
 Experience in an IT customer support role
 Excellent understanding of Windows platforms, operation systems and servers
 Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
 Analytic thinking, ability to diagnose and troubleshoot problems
 A high level of personal commitment to task completion, with the ability to prioritize
 Great service orientation
 Good attention to details
 A good team player that uses opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communication
 Very good German and English language skills and intercultural competence

WHY US?

 High emphasis on Corporate Social Responsibility
 An international working environment in an exciting, not ordinary sector
 Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humour, and who are looking forward to having you in the team
 Short communication and decision making processes and a living “open doors” culture across all company levels
 The possibility to actively contribute to the future success of your department and develop yourself
 A reliable permanent position
 A wide range of benefits such as job ticket, job bike, gym membership support, VL, etc.

READY TO WORK WITH US?